Best Trip Ever, Says Customer about Trip to Sabah, Borneo

Friday, April 27th, 2012 @ 14:57 Guestbook, News

Happy customer Shaun Sava wrote to us recently to share with us the link to the 8-minute video he made of his recent holiday in Sabah, Malaysia.

“I wanted to share with you our video from what may have been the best trip ever, thanks to you”, he said before posting the link to the video below.

Glad to have helped you have such an awesome trip, Shaun! We hope to see you again soon.

Happy New Year

Sunday, January 1st, 2012 @ 00:01 Courses, Guestbook, News, Tunku Abdul Rahman Park

It’s 2012 and we at Downbelow would like to wish everyone a very happy new year!

May all your diving dreams come true this year.

Happy 2012.

Now let’s go diving.

Everything went very smoothly and was very well organised

Sunday, November 13th, 2011 @ 10:00 Guestbook

Dear Magdalene,

Just thought I would say thank you to you, Joanne and Richard for a great holiday, which we all enjoyed immensely.

Everything went very smoothly and was very well organised.

The hotel Rasa Ria was wonderful, the scuba diving was great (except for me I’m afraid!) and the trip to Sandakan was great (our guide Hadie was fantastic).

In fact the whole thing was fantastic and we will certainly recommend your company to our friends.

I think we will have to camp in Cornwall next year (!!!) but we will keep an eye on ideas for the year after!

Many thanks

Maggie and Mark Langford

The Langford Family at Downbelow's PADI 5 Star IDC Dive Centre on Gaya island (Bob and Intern Paul in the middle)The Langford Family, August 2011

They’ve already started to plan next year’s trip

Friday, November 11th, 2011 @ 11:41 Guestbook

Hi Sara Jane,

Just a short note to thank you for organising our wildlife trip. Richard should be proud to have you working for his company.

Everything went well and both the Myne Resort and the Sepilok Nature lodge were excellent, we even got to see a herd of about 20 elephants.

Again thank you very much. We have already started to plan next year’s trip.

Best Wishes,
Terry and Rosie Henderson

Elephants seen in Borneo during Terry & Rosie Henderson's Downbelow holidayCute monkey

High Level of Service Throughout the Whole Process

Friday, September 23rd, 2011 @ 11:29 Guestbook

Thanks a lot Abigail :)

Let me just thank you once again for the high level of service you have provided throughout the whole process – both before, during and after.

Your conduct has been most friendly and professional and I would definitely consider booking through Downbelow on another trip :)

Ian

Happy Downbelow customers Ian & Hannah at the peak of Mt. Kinabalu

Thank you for organising our trip up the mountain

Tuesday, September 20th, 2011 @ 17:12 Guestbook

Hi Sarah,

Just a note to thank you and your team for organising our trip up the mountain.

It all worked out very well and our guide was really helpful.

Many thanks

Diana and Mike Sumner

Diana & Mike Sumner enjoyed their climb to the top of Mt. Kinabalu - Well done!

Happy Divemaster Intern Takeshi

Thursday, September 15th, 2011 @ 17:08 Guestbook

Takeshi (second from left) with fellow professional interns Neil, Roy, Weijia and PaulHi Alice,

I just wanted to say a BIG thank you for organizing the internship and understanding my circumstances at the beginning which may have caused you some inconvenience. I was always well impressed with your kindness, friendly manner and patience

However, the credits should be given to whole Downbelow staff for their professionalism!

Bus drivers who smiled at us every morning and never complained even we were late some time (4 internship guys you know.. :)), well organized and high standard internship programs with awesome (and crazy.. :)) instructors, very high customer services with a very friendly approaches to all the guests…

Anyway, my one month internship could not have been any better than this, I have fully enjoyed the every single day and wish I could stay there longer to take part for the IDC with my buddies Paul and Roy.

But I know they are in good hands and I am sure they will succeed their exams to become awesome instructors.

Now I am back on land, I feel weird to not hear any waves or feel the island breeze, not even being in the water at all during the whole day! I miss every part of the island life, but I hope to see you guys in the near future again.

Thank you!

Best wishes,
Tak

Downbelow Guests Summit Mt. Kinabalu

Monday, September 5th, 2011 @ 16:47 Guestbook

Hi Sarah,

We are back to West Malaysia already, but we’ve made it to the summit!

Really enjoyed the climb and stay too.

Thanks for your arrangement & please send our regards to Humphrey :)

Warm Regards,
Lena & Darren

Downbelow guests Lena & Darren at the summit of Mt. Kinabalu. Beautiful photo!

Sabah, Borneo with Downbelow: Trip Report Part 2

Sunday, August 28th, 2011 @ 11:12 Guestbook, News

Mr. Alex Harrison from Australia, a very happy customer of Downbelow, sent us this passionate trip report of the time he spent here in Sabah Borneo, and we can’t help but share his enthusiasm. We broke it into 2: Part 1 and Part 2.

I had to admit I had some trepidation about booking with a travel company over the internet after hearing so many horror stories.

I worried that a lot of the transfers and connections would fall through and we would be stranded. I needn’t have worried.

The trip was seamless. Perfect. Our itinerary spanned 3 weeks and took us from Kota Kinabalu to the caves in Gunung Mulu, Sarawak and back to KK where we spent a day exploring the Klias Wetlands and the base of Mount Kinabalu under our own steam.

Then we flew to Lahad Datu and travelled 3hrs by dirt road to the Borneo Rainforest Lodge in the Danum Valley where we stayed for 3 days.

We travelled to Sepilok and stayed just outside the Orang Rehab Centre, before going on to Myne Resort and spending 3 days exploring the Kinabatangan River by boat as part of the Boutique package.

The wildlife was incredible and Myne Resort’s staff were very hospitable going out of their way to help us with any requests, even scheduling extra boat trips or walks at night if we were so inclined.

We travelled by private car (no tour buses on this itinerary!) to the Gomantong Caves where traditionally birds nests for bird nest soup is harvested, then to Labuk Bay Proboscic Monkey Sanctuary (this is very underrated and I personally enjoyed it far more than Sepilok as it was far less crowded).

We went on to the water villages and markets in Sandakan after visiting the Buddhist Temple, but our guide accomodated our request to make a last minute detour to visit the Sandakan War Memorial where 2,400 Australians died in the Death Marches from the POW camps there in the Second World War.

As we are Australian, this was a moving experience and our guide intuitively understood how important it was to us.

Danum Valley photo courtesy Mr. Alex Harrison, AustraliaWe flew south to Tawau and travelled by road to Semporna where we took a boat to Kapalai Dive Resort – the diving was amazing and winning the Sipidan permit lottery meant I fulfilled my dream of diving one of the holy grails of scuba.

It certainly lives up to its reputation with turtles the size of coffee tables and schools of barracuda.

Even though my partner is a non-diver, she was well looked after and had plenty to do with snorkelling and kayaking and she was never bored.

The chalets are on stilts, in a water village style, on a sandbar in the middle of the Celebes Sea and it felt very exclusive.

Danum Valley held a special place in our hearts and was head and shoulders above the rest, only equalled by Kapalai.

Virgin rainforest bursting at the seams with wildlife everywhere you look. We would often trek four different trails each day even at night, through mud, with leeches throwing themselves at us.

We were apprehensive about the leeches and humidity, but quickly it became second nature and we were in love with the place.

One particularly memorable day, we woke up to the sound of gibbons and walked along the rainforest canopy walkway with the trees and surrounding hills covered in mist.

We spotted a wild female orang utan and her baby. And hornbills. And tree snakes. And langurs. And macaques.

The list goes on and on. We even saw a pair of the rare Bornean Bristlehead, which had fellow birdwatchers in the party extremely excited.

We walked to Jacuzzi Pool, but pressed on and walked on to a couple of beautiful waterfalls, with nothing but the call of birds and gibbons to break the silence.

There was movement in the canopy all the time. Our guide, Yoktan, was brilliant. The night before he spotted sambar deer, flying squirrels, owls, tarsiers, tarantulas, civets, wild boar and many other animals for us with uncanny ease on a night drive on an open-top 4WD.

We climbed to View Point and the view over Danum Valley took our breath away. We then moved on to Coffin Cliff and visited the burial site of Kadazandusun head-hunters on the rock face above the valley. Then descended to Jacuzzi Pool for a welcome dip and some therapy with fish nibbling our toes.

We did more trekking through the rest of the day including at night and spotted another orang utan, this time a fully grown adult male with the cheeks.

At lunch the resort manager, Edmundo, convinced Kirsty to touch a non-venomous tree snake which was resting on the balcony. No mean feat, as Kirsty has a snake phobia!

But the day wasn’t over yet. I had tipped off the Borneo Rainforest Lodge team that I was planning something special. When we arrived for dinner at the restaurant, which is open on two sides to the forest, we were met with a table with a floral arrangement.

My partner heard the pop of a champagne cork behind us and they served two glasses of sparkling wine. I got down on one knee and popped the question and she replied yes without seeing the ring, which was sitting at the bottom of her glass.

25 of the staff came over, surrounded us and started strumming guitars and singing Ronan Keating’s “This I Promise You”.

It was a night to remember, under the stars.

I had never wanted to propose in Paris – I always found that too cliched. The staff threw themselves into the proposal.

You see, they had even carried sparkling wine to Jacuzzi Pool earlier in the day in anticipation of my plan to propose there and set up a romantic lunch back at the lodge for when we returned.

But when Kirsty decided she didn’t want to go for a swim, and I did, and she only dipped her feet in the pool, I motioned to Yoktan that it wasn’t happening then.

He discreetly radioed the lodge and the plans changed quickly. And it happened later that night, over dinner. It worked out so much better.

This is the thing about Borneo; flexible, a slow relaxed time, and the magic is always happening. The magic is everywhere.

If you are an eco-tourist and you want to visit Sabah in Borneo, book through DownBelow. They will make your trip perfect and effortless.

And spend a little bit extra to stay at Borneo Rainforest Lodge and Kapalai Dive Resort. They will make dreams come true.

Because of how magic the trip was, and how seamless it all was, my partner who always wanted to travel in the safety and convenience of well-trodden Europe, has now decreed that our next holiday will be to Costa Rica…..

I can’t wait!

Alex Harrison, AUSTRALIA

Missed Mr. Alex Harrison’s Trip Report Part 1? Read it here.

Sabah, Borneo with Downbelow: Trip Report Part 1

Saturday, August 27th, 2011 @ 10:59 Guestbook, News

Mr. Alex Harrison from Australia, a very happy customer of Downbelow, sent us this passionate trip report of the time he spent here in Sabah Borneo, and we can’t help but share his enthusiasm. We broke it into 2: Part 1 and Part 2.

“I had long wanted to explore Borneo – but like so many others had thought of it as a impenetrable place.Then one day a diving catalogue caught my eye, and I knew I wanted to do something different for a holiday.

I was tired of the usual run of the mill places. I really wanted somewhere different. And I love diving. The trouble was, my partner didn’t dive. So I left it again for a little while.

Then I looked at the brochure again and the liquid eyes of orang utans beckoned. And I fantasised again.

Danum Valley photo courtesy Mr. Alex Harrison, AustraliaMy partner had been working on her PhD for years and it had finally come to a completion and had submitted it. She had not had a decent holiday in more than a couple of years.

I had often travelling to various places, but somehow it never felt the same because I could not share the experience.

I’d always wanted to dive Sipidan. One day I browsed a scuba diving forum and DownBelow were recommended by a few forum members. I looked into it more and they were recommended again on TripAdvisor.

I filed them away for future reference and thought I might look into them again.

One day I convinced my partner to consider Borneo for a holiday for something different. I wanted to really shake things up and really get into nature. She agreed, initially with some hesistation.

I rushed off to the local travel agents to look at booking some tours after working out a rough sketch of where we wanted to go around Sabah in Borneo. It frustrated the daylights out of me.

Even a lot of the so called “Asia experts” did not seem to have much clue about where to go. They offered prepackaged tours, which seemed to only be able to cover half of what I wanted to do, but in twice the time.

They said I was too ambitious in what I wanted to do.

I did not like the answer.

So one evening I fired off an email to Dive DownBelow

From then on, it was so easy and a pleasure and a joy to organise the itinerary. No fighting and resigning myself to trying to fit a square peg into a round hole.

Downbelow created a bespoke ititinerary that fitted exactly what I wanted to do in the order I wanted to do it and they fit all of it into exactly the amount of time I wanted to do it.

Every email was answered quickly and promptly within 24hrs and I began to discover a different level of customer service that I had not quite come across.

It seemed like I was the most important customer for them. The only customer.

Sarah Jane was my consultant and she was brilliant.

She quickly and effortlessly (from my side of things) booked us into places that I knew had high levels of demand. Laban Rata on Mount Kinabalu, Borneo Rainforest Lodge in the Danum Valley and Kapalai Dive Resort near Sipidan.

I couldn’t believe it, especially as Lonely Planet warned that these places were often booked out in advance especially in the peak season when we were going.

The only disappointment was that they did not organise trips to the other parts of Borneo such as Sarawak and Kalimantan, but fair enough. Sarawak was easy enough to organise and Downbelow offered great advice on how to go about making bookings to fly and see the caves in Gunung Mulu.

Downbelow were accomodating when we had to cancel climbing Mount Kinabalu due to a family crisis that left us no longer mentally and physically prepared for the rigours of the climb.

They swiftly and quickly arranged alternative sections of the itinerary even though it was only a week out before we were going in August 2011.”

Read more or Mr. Alex Harrison’s Trip Report in Part 2

Learn to Dive with PADI Scuba diving courses for divers visiting Kota Kinabalu, Sabah and Borneo.
Copyright 2010 All Rights Reserved By Downbelow. Unless otherwise stated all text, web & graphic design and photography is by Richard and Joanne

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